TERMS AND CONDITION - UNIFI RESIDENTIAL

TERM AND CONDITION - UNIFI RESIDENTIAL

IMPORTANT NOTES. Must Read! General 1. This Service is subject to a 24- month contract and a termination fee of RM500 is chargeable for termination of service within the contract peroid.   2. Packages downgrades will be subject to a fee of RM200. Any upgrade or downgrade request that requires a visit by TM to customer's premises, an additional fee of RM200 will be imposed. 3. To avoid any service interuptions, customers are advised to settle all outstanding bills by the respective due dates published. 4. The first UniFi bill will include 2 months Subscription Fee (Current and subsequest month) payable upfront. The installation fee will be excluded if you sign up during the promotion period. 5. Existing Business Broadband subscribers who wish to subscribe to UniFi, may choose to terminate or continue their existing service. Customer choosing to continue their existing service will receive separate bills for each service. For copper-wired high-rise buildings, existing Streamyx service will be disconnected to allow UniFi service to be provisioned on the same copper line.  6. Prior to UniFi service subscription, customer credits worthiness verification will be performed.  7. Customer shall bear the cost of RM50/visit for TM on-site support after service is installed. 8. Fixed IP is not applicable for UniFi Dynamic IP Packages. Any changes will be communicated to all via available communication channels. 9. Term & Condition apply and can be subject to change. INSTALLATION 1. UniFi service installation will be subject to service coverage availability, technical and civil testing requirement.  2. Installation Fee only covers the standard UniFi installation practice. This excludes charges imposed by external contractors for concealed wiring, over ceiling, customized wiring, etc. 3. Installation appointments will be subject to the earliest time slot availability. 4. Installation time for fibre in landed properties will take between 5 to 8 hours. For high-rise buildings utilising Very High Speed Digital Subscriber Line (VDSL2) technology will take between 2 to 3 hours.   5. Customers renovating their home are advised to TM once the works is completed for the UniFi installation appointment. 6. Internal concealed wiring will not carried out by TM. However, customers may choose their own contractors or TM's authorized list of contractors at their own expences. 7. During UniFi installation, TM will not be liable for any damages resulting from work done by customer's own contractor. 8. UniFI account owner or authorized person must be available during the UniFi service installation to sign off on the installation process. 9. A penalty of RM200 shall be charged for premises inaccessibility and/or deferment of installation on the day of installation. Any changes or deferment must be made at least 24 hours before the appointment time. Any re-appoinment is subject to time slot availbility. 10. All UniFi equipment provided by TM will be subject to one [1] year warranty. Customer will be responsible for providing the TV and 4-socket extension cord to complete the installation. 11. Minimal drilling is required for fibre installation to the premises.   12. Installation Fee includes external cable entrance up to the internal wiring with a maximum of 15 metres for fibre cable, 15 metres for  ethernet/phone cable and 30 metres for casing (raceway). Additional charges will be applied for cable more than 15 metres dan 30 metres casing (raceway).. INTERNET ACCESS SPEED Factor Explaination Location of websites Access to some international websites could be slow due to traffic volume, etc. Web server capacity Some web servers restrict capacity to handle huge traffic demand or may even restrict download speed to ensure fair access to all. Network congestion Temporary congestion due to unavoidable network maintenance/outages. Multiple users or applications Running multiple applications at the same time such as peer-to-peer, BitTorrent, etc can degrade access speed. Multiple users sharing the connection at the same time can also degrade the speed. PC operating systems Some configurations of the PC operating systems can compromise the Internet access performance. WiFI (wireless) connectivity Compared to wired connectivity, wireless connectivity can slow Internet access. * Visit www.tm.com.my for further information.