IMPORTANT
NOTES.
General
1.
This
Service is subject to a 24- month contract and a termination fee of
RM500 is chargeable for termination of service within the contract
peroid.
2. Resident Packages can be subscribed by residential customers only.
3. Packages downgrades will be subject to a fee of RM200. Any upgrade
or downgrade request that requires a visit by TM to
customer's
premises, an additional fee of RM200 will be imposed.
4. UniFi Residential Packages will be subject to a Fair Usage Policy
(FUP) which is a global practice.
5. To avoid any service interuptions, customers are advised to settle
all outstanding bills by the respective due dates published.
6. The first UniFi bill will include 2 months Subscription Fee (Current
and subsequest month) payable upfront. The installation fee will be
excluded if you sign up during the promotion period.
7. Existing TM Streamyx subscribers who wish to subscribe to
UniFi, may choose to terminate or continue their existing service.
Customer choosing to continue their existing TM Streamyx service will
receive
separate bills for each service. For copper-wired high-rise buildings,
existing Streamyx service will be disconnected to allow UniFi service
to be provisioned on the same copper line.
8. Customer shall bear the cost of RM50/visit for TM on-site support
after service is installed.
9. Prior to UniFi service subscription, customer credits worthiness
verification will be performed.
10. TM has the discretion to change the HyppTV channel(s) offered at
any time.
11. Term & Condition apply and can be subject to change.
INSTALLATION
1.
UniFi service installation will be subject to service coverage
availability, technical and civil testing requirement.
2. Installation Fee only covers the standard UniFi installation
practice. This excludes charges imposed by external contractors for
concealed wiring, over ceiling, customized wiring, etc.
3. Installation appointments will be subject to the earliest time slot
availability.
4. Installation time for fibre in landed properties will take between 5
to 8 hours. For high-rise buildings utilising Very High
Speed Digital Subscriber Line (VDSL2) technology will take between 2 to
3 hours.
5. Customers renovating their home are advised to TM once the works is
completed for the UniFi installation appointment.
6. Internal concealed wiring will not carried out by TM. However,
customers may choose their own contractors or TM's authorized list of
contractors at their own expences.
7. During UniFi installation, TM will not be liable for any damages
resulting from work done by customer's own contractor.
8. UniFI account owner or authorized person must be available during
the UniFi service installation to sign off on the installation process.
9. A penalty of RM200 shall be charged for premises inaccessibility
and/or deferment of installation on the day of installation. Any
changes or deferment must be made at least 24 hours before the
appointment time. Any re-appoinment is subject to time slot availbility.
10. All UniFi equipment provided by TM will be subject to one [1] year
warranty. Customer will be responsible for providing the TV and
4-socket extension cord to complete the installation.
11. Minimal drilling is required for fibre installation to the
premises.
12. Installation Fee includes external cable entrance up to the
internal wiring with a maximum of 15 metres for fibre cable, 15 metres
for ethernet/phone cable and 30 metres
for casing (raceway).
Additional charges will be applied for cable more than 15
metres dan 30 metres casing (raceway)..
INTERNET
ACCESS SPEED
The
Internet access speed depends on various factors
such as:
| Factor
|
Explaination |
| Location
of websites |
Access
to some international websites could be slow due to traffic volume, etc. |
| Web
server capacity |
Some
web servers restrict capacity to handle huge traffic demand or may even
restrict download speed to ensure fair access to all. |
| Network
congestion |
Temporary
congestion due to unavoidable network maintenance/outages. |
| Multiple
users or applications |
Running
multiple applications at the same time such as peer-to-peer,
BitTorrent, etc can degrade access speed. Multiple users sharing the
connection at the same time can also degrade the speed. |
| PC
operating systems |
Some
configurations of the PC operating systems can compromise the Internet
access performance. |
| WiFI
(wireless) connectivity |
Compared
to wired connectivity, wireless connectivity can slow Internet access. |
If you wish to use HomePlug/BPL for your HyppTV or Internet or use
wireless Repeater to expand WiFi signal from router, the service usage
may be affected by various factors such as interference from other
electrical equipment in the vicinity, actual copper line quality and
coverage distance. TM will not be able to provide any guarantee on the
service quality.
*
Visit www.tm.com.my
for further information.
|
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